Processing Time:

• Once your order is placed, please allow 1-3 business days for us to process and prepare your items for shipment.
• For custom or personalized orders, processing times may vary. Please refer to the product description for specific details.

Shipping Methods:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• International Shipping: Delivery times may vary depending on your location.

Shipping Charges:

• Shipping charges are calculated based on the shipping method you choose and the destination address. You can see the exact shipping cost during the checkout process before finalizing your order.
• In the event that the system calculates a shipping charge that exceeds the actual cost of shipping, I will issue a refund for the overcharged amount.

Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your package.

Address Accuracy:

• Please ensure that your shipping address is accurate and complete. I cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Shipping Delays:

• While I strive to ensure timely delivery, some factors like weather conditions, holidays, or unforeseen circumstances may lead to shipping delays. I greatly appreciate your understanding in such cases.

International Shipping:

• For international orders, please note that customs and import duties may apply, depending on your country's regulations. These charges are the responsibility of the recipient.

Lost or Damaged Items:

• In the rare event that your package is lost or arrives damaged, please contact me as soon as possible. 

Order Changes and Cancellations:

• If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order. I will do my best to accommodate your request, but once the order has been processed and shipped, changes may not be possible.

 Return and Exchange Policy:

Eligibility for Returns and Exchanges:

• I accept returns and exchanges within 7 days of receiving the order. To be eligible, items must be in their original condition and with all original tags attached.
• Custom-made, personalized, and sale items are generally not eligible for returns or exchanges. Please refer to the product description for specific details.

Return Shipping:

• Customers are responsible for the return shipping costs unless the item is damaged or incorrect due to an error on my part.
• I recommend using a trackable shipping method for returns. I cannot be held responsible for lost or untrackable returns.

Refunds and Exchanges:

• Once I receive your returned item(s) and inspect their condition, I will process your refund or exchange.
• Refunds will be issued to the original payment method and may take a few business days to appear on your statement.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact me within 7 days of receiving the order. I will arrange for a replacement or a refund, and we may ask for photographic evidence of the issue.

🎕 Jewelry Info and Care: 🎕

Proper care will help ensure the longevity and beauty of your pieces. Polymer clay jewelry requires a bit of special attention to maintain its vibrancy and structure. Here are some guidelines to follow:

Handling and Wear:

• Handle your polymer clay jewelry with clean hands. Oils, lotions, and dirt can transfer to the clay and affect its appearance over time.
• Avoid tugging or pulling on delicate parts, as polymer clay can be brittle.

Storage:

• Store your jewelry in a dry and cool place, away from direct sunlight, heat, or extreme cold. Prolonged exposure to these elements can cause the clay to become brittle, fade in color, or lose its shape.
• Store pieces separately to prevent scratching or tangling.

Cleaning:

• Gently wipe your polymer clay jewelry with a soft, damp cloth to remove dust and dirt. Do not use harsh chemicals, abrasive materials, or ultrasonic cleaners, as they can damage the surface of the clay.
• If needed, you can use a mild soap diluted in water to clean the clay, but be sure to rinse and dry thoroughly afterward.

Avoid Impact:

• Polymer clay is durable but can still break or chip if dropped on a hard surface. Be cautious while wearing and handling your jewelry to avoid accidental impacts.

Metal Pieces:

• Each metal has varying degrees of corrosion resistance, however all metal is vulnerable to corrosion by way of sweat, oils, water, air, lotions and perfumes, etc.(with the exception of gold filled materials). Take care of your jewelry and it will stay looking brand new!

By following these care guidelines, your handmade polymer clay jewelry will continue to shine and be a stunning accessory for years to come. If you have any questions or concerns, don't hesitate to contact the artist who created your jewelry for personalized advice. Enjoy wearing your unique and beautiful pieces!